Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • WS
    Professionalism, easy to work with and fair pricing on insurance.
  • TL
    you are all awesome! love the personal service that you provide.
  • MS
    Karen Etchison is always available when I need to ask questions,she’s right

    “Karen Etchison is always available when I need to ask questions,she’s right on top of the situation.
    Karen makes all our transitions and changes quickly and so smoothly,I never need to do anything,she takes care of us amazingly.”

  • MB
    Whether it is Katrina or any other agent, the experience is always pleasant

    “Whether it is Katrina or any other agent, the experience is always pleasant which is important when you are dealing with a difficult situation like filing a claim or shopping for the best prices. I have never had a bad experience since I’ve been with Carlson. Thank you!”

  • MS
    I feel like you have my best interest in mind. Great customer service and

    “I feel like you have my best interest in mind. Great customer service and willing to help with any issues. ”

  • Karen Adair Shafer
    If customer service is important to you, these are the people you need to call!!

    “If customer service is important to you, these are the people you need to call!!!”

  • Hyunseung Oh
    Karen is very prompt and to the point!
  • Richard Frankich
    ...able to guide me through the process, and make it as painless as possible

    “Matt was awesome to work with! I was going through some tuff times, trying to change agents from an out of town agent, to a local agent, and through all of it, Matt was able to guide me through the process, and make it as painless as possible. He has been fantastic to work with!”

  • LC
    Better coverage at over $1K/year savings
  • Gregory Wise
    ...feel great about the move and would do it again.

    “When the insurance agent we had couldn’t fix mistakes his company had made, I called Karen at Carlson Insurance Group because I had delt with Karen for years and trust her. She gave me quotes for both home and auto insurance and we decided to go with Carlson. We both still feel great about the move and would do it again. With Carlson, we can pay our premiums online which we had always wanted to be able to do.”